FAQ's/Advice

Why should I register?

Registering will enable full access to the site and allow us to accurately track visitor preferences. All form and ordering information is encrypted and will be automatically filled out on subsequent visits to the site.

Are your prices negotiable?

Marine Parts Source constantly makes every effort possible to publish competitive prices for all of our products. However, we recognize the ever-changing landscape of the industry as well as the competitive nature of the online marketplace. If you find a lower published price for an item we offer, please bring it to our attention by calling us at 866-388-0390 and we will do our best to match it.

When can I expect to get a reply to my requests?

Our office hours are 8:00 A.M. to 5:00 P.M. Central Standard time, Monday through Friday. Any parts and information requests received after business hours will be promptly addressed the following business day.

When can I expect my orders to be shipped?

All orders received by 1:30 P.M. Central Standard time, Monday through Friday, will be shipped the same day if in stock. Next day air shipping cut off time is also 1:30 P.M. Central Standard time, Monday through Friday, as well. While this is our official cut off time, there are many times that we can still get orders out as late as 3:30-4:00 P.M. Central Standard time. Don’t hesitate to give us a call and we’ll do all that we can to accommodate your needs.

What sets Marine Parts Source apart from the competitors?

Unlike many other online outlets, we employ knowledgeable salesmen who are available Monday thru Friday to answer your questions over the phone and e-mail. Collectively our sales force has decades of experience in the marine industry. We also stock millions of dollars of product and we physically ship orders out every day, unlike many middlemen who rely on fulfillment houses to inventory and ship their product. Finally, you’ll find our commitment to customer service second to none amongst our peers.

Why does my order show tax?

We have physical warehouses in the states of TN, MI, OH, and WI. Tax laws require us to charge sales tax to orders shipped into these respective states.